Professional Development

Customized Training

Customized Training Has Powerful Benefits!

Convenience - training when and where you want it Savings - competitive pricing  Company Health- productive, skillful workers strengthen your business

Looking for something really unique?
Try one of our fully customized, theme-based training programs. Each of these programs comes complete with  a personal style profile for each participant, an opportunity to participate in a fun, non-threatening simulation in which individuals learn and practice key process skills that lead to synergy, including problem solving, communicating effectively, managing and resolving conflict, and consensus decision making.  Teams leave the training with an actionable plan to work more efficiently and improve performance. Below is a sample of some of our most popular programs.

Customized Training Assessment
Our Professional Development & Customized Training is customer-driven. We help you assess needs and then develop a tailored educational program designed for your business. Count on BGSU Firelands as your training provider of choice.

Theme-Based Training Programs

  • Grand Canyon Adventures
  • Space Mission
  • Natural Disaster Strikes

Change Management

  • How to Handle Change and Upheaval
  • Leading Through Change
  • Who Moved My Cheese?


  • Coaching Conversations
  • The Art of Successful Coaching


  • Communication Skills for Emerging Leaders
  • Communication Skills for Technical Professionals
  • Dealing with Difficult Conversations
  • Giving and Receiving Feedback
  • Supervisor Communication Skills
  • The Art of Effective Communication
  • The Art of Influencing Others
  • The Communication Mystery: Solved

Conflict and Stress Management

  • Challenging Negative Attitudes
  • Civility in the Workplace
  • Conflict Management
  • Dirty Little Secrets the Negatively Affect the Workplace
  • Managing Stress
  • Resolving Conflict at Work
  • Violence in the Workplace

Customer Service

  • Customer Service Over the Phone
  • How to Wow
  • What Customers Really Want
  • Give 'Em the Pickle
  • Creating a Service Culture
  • Service Plus
  • Service Plus for healthcare: Building Patient Loyalty

Diversity and Harassment

  • Cultural Competency
  • Diversity Awareness Training
  • Multi-Generational Workplace
  • Preventing Workplace Harassment
  • Sexual Harassment

Emotional Intelligence

  • Developing your E.Q.

Employee and Professional Development

  • Business Etiquette
  • Employee Initiative: Making It Happen
  • Ethics in the Workplace
  • Goal Setting for Success
  • The Great Balancing Act: Maintaining Work/Life Balance

Human Resources

  • Behavior-Based Interviewing
  • Career Planning and Development
  • How to Conduct Internal Investigations
  • Interviewing and Hiring
  • Performance Management
  • Retention: Attracting and Keeping Your Best

Leadership and Management

  • What's My Leadership Style?
  • Adapting Your Style to Bring Out the Best in Others
  • First-Time Manager
  • How to Manage Generation X
  • Managing Managers
  • Leading Today's Workforce
  • Managing Technical Professionals

Negotiating and Sales

  • Effective Negotiating Skills
  • Consultative Selling
  • Getting to Yes: Sales Negotiations
  • Telephone Sales Skills

Organizational Development

  • Building Organizational Trust
  • Fundamentals of Strategic Planning
  • Office Politics
  • Succession Planning
  • Creative Problem Solving

Project Management

  • Getting Things Done
  • Project Management In the Real World

Team Building

  • Cross-Functional Teams
  • Defining Team Roles and Responsibilities
  • What's My Team Member Style?
  • Theme-Based Team Building Simulations