Our Mission

The Office of Technology Support Services (OTSS) shall aid BGSU Firelands in its continuous effort to utilize state of the market technology, and where possible state of the art technology while recognizing that change in technology is constant. It is the main objective of this division to provide hardware, software, networking support and maintenance for the entire campus community.

OTSS provides the computing and networking infrastructure that others may build upon to keep us in step with the University’s goal of becoming a premier learning institution. It is the responsibility of OTSS to provide solutions that enable Faculty, Staff, and Students to utilize current technology, as well as promote the use of new technologies.

The Office of Technology Support Services (OTSS) plays a key role in supporting the BGSU Fireland's effort to establish an environment in which the application of technology enhances and improves teaching, learning, research, and university operations. OTSS provides technical support for all institutionally-owned computer systems on the BGSU Firelands Campus. This includes several large-scale minicomputers, campus servers, workstations and desktop computer equipment in public labs and department offices. The department is also responsible for overseeing the installation and ongoing maintenance of the campus network and the campus phone system.

OTSS is committed to making a positive impact on the teaching/learning processes and to promote the integration of computing and information technology into the classroom.

At the Office of Technology Support Services, we are committed to:

• Providing fast and efficient service to our customers (faculty, staff, & students).
• Responding to faculty, staff and student work requests and complete them within an appropriate timeframe.
• Promoting customer service within our lab areas and computing environment, recognizing that we are a service provider and our customers are very important.
• Administering and proctoring the ACT Compass Testing system for BGSU Firelands.
• Administering and controlling the BGSU ID Card process at BGSU Firelands.
• Developing and maintaining the web presence of the college, integrating marketing and enrollment initiatives of the BGSU Office of Marketing and Communications as well as the BGSU Firelands Office of College Relations.
• Supporting the development of web-based and web-assisted courses in the MY.BGSU Blackboard Course environment.
• Continually updating/improving the computing environment of BGSU-Firelands by updating, maintaining, and researching new, as well as, current technologies.
• Developing and offer training for faculty, staff, and students on various software packages.
• Creating a positive learning environment within our lab areas.
• Collaborating with the Enrollment Management Team a COMPASS plan for reporting and collecting data.
• Maintaining the existing hardware, software, networks and peripherals, add additional networking components and software where needed.
• Establishing through the Information Technology Committee a set of common guidelines for computing on this campus.