Customized Training

Theme-Based Training Programs
Grand Canyon Adventures
Space Mission
Natural Disaster Strikes

Change ManagementEmployee and Professional Development
How to Handle Change and UpheavalBusiness Etiquette
Leading Through ChangeEmployee Initiative: Making It Happen
Who Moved My Cheese?Ethics in the Workplace
 Goal Setting for Success
CoachingThe Great Balancing Act: Maintaining Work/Life Balance
Coaching Conversations 
The Art of Successful CoachingHuman Resources
 Behavior-Based Interviewing
CommunicationCareer Planning and Development
Communication Skills for Emerging LeadersHow to Conduct Internal Investigations
Communication Skills for Technical ProfessionalsInterviewing and Hiring
Dealing with Difficult ConversationsPerformance Management
Giving and Receiving FeedbackRetention: Attracting and Keeping Your Best
Supervisor Communication Skills 
The Art of Effective CommunicationLeadership and Management
The Art of Influencing OthersWhat's My Leadership Style?
The Communication Mystery: SolvedAdapting Your Style to Bring Out the Best in Others
 First-Time Manager
Conflict and Stress ManagementHow to Manage Generation X
Challenging Negative AttitudesManaging Managers
Civility in the WorkplaceLeading Today's Workforce
Conflict ManagementManaging Technical Professionals
Dirty Little Secrets the Negatively Affect the Workplace
Managing StressNegotiating and Sales
Resolving Conflict at WorkEffective Negotiating Skills
Violence in the WorkplaceConsultative Selling
 Getting to Yes: Sales Negotiations
Customer ServiceTelephone Sales Skills
Customer Service Over the Phone 
How to WowOrganizational Development
What Customers Really WantBuilding Organizational Trust
Give 'Em the PickleFundamentals of Strategic Planning
Creating a Service CultureOffice Politics
Service PlusSuccession Planning
Service Plus for healthCare: Building Patient LoyaltyCreative Problem Solving
Diversity and HarassmentProject Management
Cultural CompetencyGetting Things Done
Diversity Awareness TrainingProject Management In the Real World
Multi-Generational Workplace 
Preventing Workplace HarassmentTeam Building
Sexual HarassmentCross-Functional Teams
 Defining Team Roles and Responsibilities
Emotional IntelligenceWhat's My Team Member Style?
Developing your E.Q.Theme-Based Team Building Simulations

Customized Training Has Powerful Benefits!

Convenience - training when and where you want it Savings - competitive pricing  Company Health - productive, skillful workers strengthen your business

Looking for something really unique?

Try one of our fully customized, theme-based training programs. Each of these programs comes complete with  a personal style profile for each participant, an opportunity to participate in a fun, non-threatening simulation in which individuals learn and practice key process skills that lead to synergy, including problem solving, communicating effectively, managing and resolving conflict, and consensus decision making.  Teams leave the training with an actionable plan to work more efficiently and improve performance. Below is a sample of some of our most popular programs.

Customized Training Assessment

Our Professional Development & Customized Training is customer-driven. We help you assess needs and then develop a tailored educational program designed for your business. Count on BGSU Firelands as your training provider of choice.

For more information contact Tracy DeFazio, BGSU Firelands, Office for Educational Outreach
419.433.5560 Extension 20617 or 1.800.322.4787 •

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